Region-wide gift-giving program to bring holiday cheer to less privileged children

Singapore, 22 December 2005 – DHL, the world’s leading express and logistics company, announced today the successful completion of its festive season gift-giving initiative – DHL Santa’s Helper Project – Delivering More Smiles, which involved the participation of DHL offices in Asia Pacific, benefiting over 2,000 underprivileged children in more than 18 charity organizations across the region.

As part of the program, DHL staff were encouraged to contribute items such as new toys, educational games, books and stationery, as well as include a message of well-wishes with their contributions. The gifts were consolidated and wrapped as gift packs by DHL volunteers for children from the designated charity organizations in the various countries.

This initiative is in line with the Supporting Future Generations program - one of the key pillars under DHL’s Corporate Sustainability program - to invest in future generations and to support, as well as to ensure, the social development of underprivileged children in the region. With DHL Santa’s Helper Project – Delivering More Smiles, DHL aims to give these children a reason to celebrate during the festive season.

Several DHL offices in Asia Pacific initiated programs under the DHL Santa’s Helper Project - Delivering More Smiles with select charity organizations.

Some of the highlights include:

DHL Asia Pacific - Singapore Regional Office: The Singapore Regional Office collaborated with Club Rainbow (Singapore), a charity supporting children suffering from various forms of chronic and life-threatening illnesses. More than 45 Jumbo Boxes and 25 Junior Jumbo boxes filled with milk, diapers and other donations were delivered by DHL to the organization.

DHL Asia Pacific - Hong Kong Regional Office: The Hong Kong Regional Office presented gifts to children at the Children’s Cancer Foundation.

DHL Hong Kong: DHL employees contributed gifts to the beneficiaries of the Hong Kong Children & Youth Services. The gifts were presented to the children from the Integrated Family Service, Integrated Children & Youth Service Centers, Small Group Homes and Home Care Services.

DHL Indonesia: Children from the Putra Asih orphanage in Tangerang were delighted with the gift packs, containing educational toys, games and stuff toys, which were delivered to them by DHL staff.

DHL India: Children of the NGO Akanksha were treated to a fun-filled morning of games, magic shows, snacks, music and dance. The party culminated with a surprise visit from Santa Claus, who handed gift packs to the children.

DHL Korea: DHL cooperated with Samsung NongaWon, a Seoul-based charity caring for handicapped children, to throw a surprise Christmas Party for the beneficiaries. Gifts were also distributed to the children.

DHL New Zealand: DHL assisted the Barnardos Children’s Charity in organizing its annual Christmas party. Gifts, games, carols, food and good fun were enjoyed by the children and others present.

DHL Philippines: DHL, in partnership with the Laura Vicuna Foundation, delivered Christmas cheer to less-fortunate children through a gift-giving party called “Deliver a Blessing”. The program, into its second year, continued to be a big thrill for all involved.

DHL Singapore: DHL teamed up with two charity organizations - Mainly I Love Kids (MILK) and Melrose Home. DHL staff and family members hosted a Gift Exchange Party for the beneficiaries of MILK, providing an opportunity for these children to gather for a day of gifts, games, food and fun.
Children from the Melrose Home were also treated to a Christmas party, where gifts will be presented to them.

DHL Taiwan: DHL delivered gift packages to children in eight orphanages. The gifts were packed and distributed according to each organization’s needs.

DHL Vietnam: DHL visited the Ky Quang II Pagoda to deliver gift packages to children with congenital birth defects.

Singapore, 9 December 2005 – DHL, the world’s leading express and logistics company, today announced the appointment of two new members to its Asia Pacific Management Board – Nariman Karimi, Chief Information Officer (CIO) and Senior Vice President, DHL Express Asia Pacific; and Boyd Williams, Senior Vice President – Human Resources, DHL Asia Pacific. Both appointments are with immediate effect.

The appointment of Mr. Karimi and Mr. Williams, both based in Singapore, completes the team of 14 Asia Pacific Management Board members who will enhance DHL’s market leadership and ensure the organisation’s continuous robust growth in the Asia Pacific region.

“With over two decades of experience in their respective fields, Mr. Karimi and Mr. Williams strongly complement the existing regional team. Their expertise and knowledge of the region will enable us to continue strengthening our leadership position as an integrated logistics service provider in Asia Pacific,” said Scott Price, Chief Executive Officer, DHL Express - Asia Pacific.

As the CIO for DHL Express Asia Pacific, Mr. Karimi will be responsible for DHL’s enterprise-wide IT activities in the Asia Pacific region, including re-engineering business processes and aligning the IT strategy to ensure that DHL continues to provide customers with superior customer service. He has over 20 years of experience and an impressive track record in IT strategy planning, implementation and consultancy.

Mr. Karimi joined DHL after spending 13 years with Unilever as the company’s CIO in various regions. He led notable achievements, including the establishment of the shared Infrastructure Management Centre in Asia, the regional implementation of SAP systems and Supply Chain applications, and major project management and product development initiatives.

In his last position with Unilever, Mr. Karimi was CIO for the Africa, Middle East and Turkey operations based in Durban, South Africa, where he was responsible for regional IT strategy,
infrastructure, and operational support. Prior to that, he was based in Istanbul as CIO for North Asia and Middle East, and also served as Vice President, Global Infrastructure Organisation – Asia, based in Singapore.

Before joining Unilever, Mr. Karimi held systems development and management roles in the United Kingdom. He holds a Bachelor’s Degree in Business Computing from Huddersfield Polytechnic in the United Kingdom.

As Senior Vice President – Human Resources, DHL Asia Pacific, Mr. Williams will be responsible for the company’s human capital issues for close to 30,000 employees in 41 countries and territories across the region.

Mr. Williams joins DHL from Unilever, where he acquired over two decades of management experience in HR covering Asia, Europe and Africa. His last position with Unilever since 2003 was as Senior Vice President for Human Resources at Unilever Singapore, where he provided strategic leadership in human resources across 16 countries in Asia.

Mr. Williams began his career with Unilever in 1982 as a management trainee in Australia. He subsequently served as Human Resources Manager in various business units in Australia, Kenya and Taiwan. In 1998, he was appointed Senior HR Development Manager, based in the Netherlands, where he was the global process owner for Unilever’s performance management system. In 2000, he was promoted to Human Resources Director of Unilever Australasia and was a member of the Board of Directors, reporting directly to the chairman of Unilever Australasia.

Mr. Williams holds a Bachelor’s Degree in Economics from the University of Sydney, Australia.

Both Mr. Karimi and Mr. Williams are Australian nationals and are married with children.

New Hong Kong-US direct service boosts trade links; latest investments strengthen DHL’s leadership position in region

Hong Kong, 5 December 2005 – DHL, the world’s leading express and logistics company, today announced a new direct ten times weekly service between Hong Kong and the US. The flight represents the latest in a series of enhancements by DHL to further strengthen its service to the fast-growing Greater China region. The service will be operated by air cargo carrier Transmile.

The new service lifts the total number of commercial uplift and dedicated freighters operating the HKG-USA route to over 100 flights per week. It also offers DHL customers in Hong Kong and South China added flexibility with more flights between Hong Kong and the US, together with DHL’s latest cut-off time and market-leading inbound transit time.

“The new flight is part of our strategy to strengthen our service to the US, which is one of the key export markets for Asia. It is our foremost priority to provide best-in-class transit time to our customers, and we will continue to enhance our infrastructure and capacity as required to meet these needs,” said Ross Allen, Senior Vice President - Aviation, DHL Express Asia Pacific.

The service represents one of DHL’s investments to enhance its handling and payload capacity in the region, in anticipation of the growth of intra-Asia cargo, in particular shipments moving in and out of China. It connects Hong Kong to the DHL hub in Wilmington, Ohio, and its gateway in Los Angeles.

“Our ongoing investment is in anticipation of the continued strong growth that DHL is experiencing in China and the Asia Pacific region. We will continuously upgrade our capability and capacity to meet this growth, and further enhance our service offerings to customers in the region,” said Jerry Hsu, President of Greater China and Korea, DHL Express Asia Pacific.
As an extension of its strategy to further intensify its operations in Greater China, DHL has in November 2005 added a new direct overnight express service between Tokyo (Narita) and Shanghai (Pudong), as well as announced an upgrade of its Pudong Gateway in Shanghai.

Just last week, DHL announced the establishment of its new Guangzhou Gateway at the new Baiyun Airport – the first international express company to deploy operations at the new airport. This closely follows the expansion of the DHL Central Asia SuperHub (CAS) in Hong Kong, which is expanded six years ahead of schedule to meet the anticipated growth in intra-Asia as well as inter-regional trade. The CAS presently handles over 22 million shipments a year. Following the US$110 million expansion, which is due for completion by the end of 2007, it will have a document and parcel sort capacity of 40,000 and 35,000 pieces per hour respectively.

These initiatives will further strengthen DHL’s market leadership in China, and enhance its capability and capacity both in the air and on the ground, to continuously provide best-in-class service offerings for customers in the Pearl River and Yangtze River Delta regions.

Study focuses on the importance of preparedness to complement relief and rehabilitation initiatives during natural disasters

Singapore, 29 November 2005 – DHL, the world’s leading express and logistics company, today revealed details of a recent Economist Intelligence Unit (EIU) study it commissioned which focuses on last-mile logistics during natural disaster relief operations.

Entitled “Disaster-response management: going the last mile”, the study looked at relief operations for tsunami in affected areas in Thailand and Indonesia, the lessons learnt, and how governments, aid agencies and companies can use these lessons to improve last-mile logistics management in disaster response in the long term.

The study is part of DHL’s integrated approach to disaster response, one of the three key pillars of the company’s Corporate Sustainability Program in Asia Pacific, which aims to help communities and individuals in DHL’s 41 countries and territories in the Asia Pacific region that have diminishing growth opportunities due to disaster; poverty; rural locations; or underdeveloped business infrastructure.

“Through DHL’s Managing Disaster Response Program, we are able to leverage our expertise in logistics capability to provide relief, rehabilitation and preparedness to affected communities. Through the EIU study, we aim to improve long-term disaster preparedness. DHL also supports region-wide efforts in providing emergency relief where needed, and lead in post-disaster rehabilitation and reconstruction programs,” said Scott Price, Chief Executive Officer, DHL Express Asia Pacific.

DHL is an active member of the Airport Emergency Team (AET) – an initiative of the Disaster Resource Network (DRN) of the World Economic Forum. AET aims to address the issue of bottlenecks at disaster site airports, which is one of the major obstacles in the timely and effective supply of relief aid to affected areas and victims.

DHL and AET have proven their effectiveness in providing expert logistical support and advice that ensured an uninterrupted and effective relief supply chain in Colombo, following the tsunami disaster in December 2004. AET also worked with the Pakistan Army and the Pakistan Air Force at the Chaklala Base for relief operations in Pakistan during the recent South Asia earthquake.

“DHL’s disaster response approach goes beyond providing relief to the victims of natural disasters as soon as the disaster strikes. While we recognize the importance of providing immediate aid, we also understand that long-term solutions are needed to address the impact of natural disasters in the various communities in which we operate. Rehabilitation and preparedness, therefore, have to go hand in hand with providing relief efforts in creating any kind of lasting impact towards alleviating the plight of various communities affected by natural disasters,” said Mr. Price.

DHL was among the first companies to respond when the tsunami struck Asia Pacific almost a year ago. Less than 24 hours after the first wave hit, DHL had mobilized its resources in disaster-hit areas, providing free delivery of relief materials, flight charters, staff volunteers, cash contributions and relief items. DHL is also involved in rehabilitation programs for tsunami affected areas such as Maldives, Indonesia and Thailand.

In all, the key relief activities, including staff donations are estimated to be worth up to a total of €500,000. Deutsche Post World Net (DPWN) also donated €1 million, in addition to the €2.2 million raised from a DPWN and eBay joint auction of goods, donated by members of the public.

Move positions DHL for accelerated growth in the region

Shanghai, 25 November 2005 – DHL, the world’s leading express and logistics company, today announced a new direct overnight express service between Tokyo (Narita) and Shanghai (Pudong), as well as an upgrade of its Pudong Gateway in Shanghai.

The new Shanghai – Tokyo direct flight and upgrade of the Pudong Gateway further strengthen DHL’s market leadership in China, and enhance DHL’s capability and capacity both in the air and on the ground, to continuously offer the highest level of service offerings for customers in the Yangtze River Delta region. They are also in anticipation of the continued strong growth that DHL is experiencing in East China.

With Shanghai as its center, the Yangtze River Delta has recorded continuous high growth in foreign trade. In 2004, the total value of imports and exports exceeded US$400 billion (€342 billion), representing a growth of about 45 percent over 2003, and the region accounts for almost 35 percent of China’s total value of imports and exports .

The region’s rapid and steady economic development, besides triggering tremendous growth in the logistics market, has also demonstrated the strategic position that the Yangtze River Delta plays in China’s logistics market, as well as DHL’s growth in Eastern China in recent years.

“Being the first foreign express company to enter China in 1980, DHL is committed to providing a seamless connection between its network infrastructure with China’s growing economy, while maintaining its market leadership position in China’s express and logistics industry,” said Jerry Hsu, President of DHL Express for Greater China and Korea.

“The new Shanghai – Tokyo direct flight and the upgraded Pudong Gateway will greatly enhance our combined capability in these major logistics markets, and significantly strengthen our market leadership in China,” Mr. Hsu noted.

The new dedicated five times weekly service between Pudong and Narita is operated by a Northwest Airlines 747-200 freighter aircraft. With the new service, customers in 15 cities in East China will now enjoy a shorter time-to-market lead time due to later pick-up and earlier delivery times for their shipments.

Wu Dongming, Managing Director of DHL-Sinotrans, said: “Trading volumes between Japan and China reached US$213 billion in 2004, and Japanese exports to China rose for the sixth straight year last year. DHL has been committed to providing the most extensive network, and the new direct service enables better connectivity between Shanghai and Tokyo, and is in response to the needs of customers and market trends for better services to our customers in these two key markets.”

The Pudong Gateway, one of DHL-Sinotrans’ four gateways in China, is a major hub for imports and exports in the Yangtze River Delta, and complements DHL’s gateways in Beijing, Guangzhou and Shenzhen. The expansion of the gateway, which will be completed in August 2006, is an extension of DHL’s long-term Asian growth strategy focusing on capacity building, as well as to meet the business growth in China and the booming intra-Asia and international trade.

With the expansion, the total site area of the Pudong gateway, a TAPA-certified facility, will more than double from 5,760 sqm to 11,808 sqm. Equipped with a Quality Control Center, an in-house customs with advanced automated x-ray inspection and clearance system to streamline and speed up the clearance process for customers, the expanded facility will process 5,000 parcels per hour, up from the current 2,500 parcels per hour. It will also be able to sort 8,000 document shipments an hour, up from the current 4,000.

The new direct flight and gateway expansion form part of DHL’s latest investment in China. In April 2005, DHL launched new dedicated flights between Beijing and Hong Kong, and between Shanghai and the United States. DHL also upgraded its uplift capacity on the Hong Kong – Shanghai sector by 35 percent, and opened its Country Quality Control Center in Beijing in July. Recently in October, the company inaugurated the DHL Logistics Management University in Shanghai.

Strategic 3PL partnerships and technology are next wave of the supply chain evolution

SINGAPORE, 22 November 2005 – DHL, the world’s leading express and logistics company, today unveiled the Asia Pacific announcement of the results of the 10th Annual Global Third Party Logistics (3PL) Study that was conducted in collaboration with Georgia Institute of Technology.

The presentation unveiled the highly anticipated 2005 3PL findings and results organized under the Think Logistics II, an industry-wide event by The Logistics Institute Asia Pacific. Over 100 multinational companies included leading logistics executives and decision makers attended the inaugural event in Singapore.

Commenting on DHL’s role in launching the results here, Paul Coutts - Senior Vice President, Global Customer Solutions, DHL Asia Pacific said: “DHL is pleased to play a part in shaping the global 3PL industry developments and supporting this initiative is one of the ways we can contribute to ensuring the continuance success of the industry”.

Alec Ang – Director, Supply Chain Logistics, Global Customer Solutions, DHL Asia Pacific presented the findings and results of the 10th Annual Global 3PL Study with an emphasis on the Asia Pacific 3PL industry at the conference. The results of the study are important, as it is the 3PL industry’s only comprehensive report that focuses on the perspectives of 3PL customers in Asia Pacific, North America, Europe and Latin America.

The Asia Pacific announcement of the results was specifically designed to have a special focus on the Asian 3PL industry. The results revealed new emerging trends; it confirms that 3PL relationship between customers and providers continues to evolve and the expectations that customers have of their providers are becoming more strategic - with a greater need to form strategic partnerships. In addition, to remain competitive, 3PL providers are increasingly required to offer two-tiered relationship models that combine both tactical and strategic components.

Recognizing the changing scale of customer relationships, DHL developed the industry’s first customer relationship management unit called the Global Customer Solutions (GCS) in 2004.

GCS is DHL’s direct response to the global customers’ need for an empowered and proactive customer-driven organization that can fulfil their needs consistently from a global and regional perspective. Besides providing global customers the basic core services, GCS provides strategic value-added services to these customers, as and when their needs grow.

“The results of the 3PL report resonate very well with our charter to provide a single point of contact to our customers across all markets. After all, customers are no longer contented with picking a product. Customers look to their 3PL providers to design customized logistics solutions for them. DHL is in a prime position to capitalise on this next wave in supply chain evolution”, said Paul.

The findings of the survey affirms DHL’s belief that 3PL providers need to move beyond traditional asset focused capabilities and move up the 3PL value chain by providing expertise in supply chain management. DHL offers customized end-to-end logistics solutions for the entire supply chain, ranging from consulting and supply chain design to warehousing, distribution logistics and order management.

There is a high expectation for 3PL providers to have the IT capability that can effectively streamline processes and deliver advanced services. The users also identified three future requirements of IT-based services, which are RFID (or Radio Frequency Identification); Internet-based transportation/logistics markets and supplier management systems.

Other equally important attributes highlighted by Asia Pacific 3PL customers in selecting a 3PL provider included; Product – that is core services provided by 3PL providers, Service - value-added services received by the 3PL customers, Access – ease of doing business with the 3PL providers and Experience – overall feeling about the relationship with the 3PL provider.

In addition, significant cost saving was a key deciding factor for companies to engage 3PL providers. Other reasons cited included; enhancement of their existing customer service level, a greater focus on their core competency, lack of industry experience in managing supply chains for optimum performance and the availability of unique services from 3PL providers that the companies’ in-house logistics may not possess. These comments were gathered during the Global 3PL Think Tank Forum, where key logistics executives participated in September in Singapore. Their resultant discussions and inputs formed the basis of the Global 3PL report.

The significance of the survey results was further boosted by the fact that more than 48% of the Asia Pacific respondents, who were mostly senior executives and decision makers responsible for logistics or supply chain management in their companies, had company sales revenues exceeding US$1billion in 2005. In addition, the majority of respondents were from the manufacturing, wholesale, distribution and retail sector.

The study this year involved more than 1,000 key logistics and supply chain executives around the world.

Singapore, 17 November 2005 – DHL, the world’s leading express and logistics company, has been awarded the Best Business/Corporate Campaign for its Import Express advertising campaign at the CASBAA (Cable & Satellite Broadcasting Association of Asia) Pay-TV Advertising Awards held in Hong Kong.

With the tagline ‘Past & Present Importing’, the DHL Import Express vignettes, aired between April and June this year on the National Geographic Channel, wowed the panel of judges, comprising senior media and marketing specialists, with its creative and effective use of pay TV to achieve market segmentation.

DHL, jointly with the National Geographic Channel, had created a series of three 20-second vignettes that focused on the history of importing goods and drew comparisons between ancient and current methods of travel/delivery, and how these methods have changed over the years. The three vignettes focused on the delivery method for silk, spices and porcelain respectively, and were targeted at business decision makers with freight requirements, particularly those with importing needs.

Import Express is a fast and reliable service that allows DHL’s customers to import goods from overseas suppliers. Since its launch in 1995, demand for the service has steadily increased, driven largely by increased trade flows and customers’ need for greater control over the cost, speed and reliability of their imports.

“We are indeed honoured to win this award. We are delighted that this campaign has successfully communicated the unique selling point of this DHL service – that we can make importing easier, faster and more reliable for today’s businesses,” said Dan McHugh, Senior Vice President – Commercial, DHL Express Asia Pacific.

Produced entirely with graphics treatment, the vignettes included a standard 10-second billboard closing for all three versions showcasing the DHL brand, and adapting their own campaign creative of ‘From There to Here’ and ‘From Them to You’, followed by a concluding tagline “Past and present importing brought to you by DHL”.

The CASBAA Pay-TV Advertising Awards, held in association with Media magazine, are designed to celebrate the region's best advertising on multi-channel television over the past year. Categories cover both effective targeting and creativity in planning.

Singapore, 7 November 2005 – At the Asia Logistics Awards (ALA) 2005 held on 3 November 2005 in Shanghai, China, DHL Danzas Air and Ocean, the air and ocean freight arm of DHL, received the Air Freight Forwarder of the Year Award for the third time. This award reinforces its leadership position in the industry and further demonstrates its capability in meeting the increasingly complex air freight requirement by combining global presence with local know-how through thinking out of the box, and offering the right solutions to cater to customers’ needs.

“We are delighted to be conferred such a prestigious award for the third time,” said Charles Kaufmann, Vice President – Airfreight, DHL Danzas Air & Ocean, who accepted the award in Shanghai.

“Air freight logistics has become an important factor in supply chain management to keep pace with the changing world market and keep costly backlogs or shortages to a minimum. Our customers have recognised that our range of products and services gives them unparalleled choices in terms of transportation mode, time and cost,” he added.

The annual Awards ceremony is organised by Lloyd’s Freight Transport Buyer Asia (FTB Asia). Through votes cast by readers of FTB Asia, and the Asian readers of Containerisation International and International Freighting Weekly, five finalists were shortlisted in each of the 15 categories. An independent panel of judges then selected the final winners.

Besides winning the latest award, DHL has clinched a number of accolades this year: 'Best Express Operator' and ‘Best 3PL’ at the 2005 Asian Freight & Supply Chain Awards, organized by Cargonews Asia, Readers Digest Asia’s Platinum SuperBrand award in Asia, Hong Kong and Singapore in the Airfreight/Courier Service Category and the prestigious Gold award (Delivery Systems and Products category) at the internationally-recognised EFFIE Singapore 2005 Awards.

Singapore, 04 November 2005 – Since the South Asia earthquake hit almost a month ago, DHL has been providing aid and other support to Pakistan as the country copes with the aftermath of the devastating earthquake. DHL employees in Pakistan and around the world have leveraged their expertise in the management of complex logistics and transportation processes to help deliver aid and relief supplies to the earthquake survivors.

To date, DHL Pakistan employees, along with volunteers from DHL Bahrain and the Corporate Head Office, are actively involved with the Dubai-based Airport Emergency Team (AET), an initiative of the World Economic Forum’s Disaster Response Network. The AET, which also includes Emirates, Aramex, Dnata and other companies as members, provides logistical services on a voluntary basis for relief goods that arrive by air. The AET had previously assisted in the same capacity during the tsunami relief operations in Colombo, Sri Lanka.

The AET that has been deployed to the Chaklala Air Base in Islamabad is working closely with the Pakistan Army and the Pakistan Air Force to receive all inbound relief cargo flights. Aside from securing the necessary government clearances and equipment, the AET is also responsible for the overall warehouse logistics management for incoming relief supplies, including the sorting and loading of the relief goods on to trucks for their distribution to people affected by the earthquake.

To date, the team has handled aid supplies from over 110 international relief flights, managing over 4,500 tonnes of relief aid in the process.

DHL Pakistan is providing the local government with rented trucks to assist in the transportation and distribution of relief supplies to affected areas.

DHL has also developed an innovative solution to getting aid to victims in remote and inaccessible towns and villages in Pakistan, by reusing old bags to pack 500 relief packages a day for dropping out of helicopters. The polypropylene bags, which DHL has been using to transport its shipments for over 30 years, are more durable than cardboard boxes and can withstand being dropped from helicopters from as high as 35 meters. The bags are packed with donated supplies from the AET-managed warehouse in Islamabad and contain a mattress, blankets, packages of dry food, an empty container for collecting water, a cooking pot, cooking utensils and another blanket or sleeping bag on top.

At the Asia Pacific regional level, other relief activities that DHL has undertaken include:

 DHL Asia Pacific is working with its customers and aid agencies to collect and transport essential items such as tents, blankets and sleeping bags to affected areas in Pakistan.

 DHL Global Mail donated two pallets with 150 thermal blankets and 150 sleeping bags.

 DHL Express Hong Kong provided free shipping services to Luenthai, the biggest listed Hong Kong garments manufacturer, who donated 2,000 to 3,000 sweaters to the relief efforts.

 DHL Express Singapore provided packaging and transportation services to the Singapore Pakistani Association, which is sending relief items to Pakistan. It also assisted a local church organization to ship 300 tarpaulins to Pakistan. DHL-Sinotrans, meanwhile, is assisting the same Singapore-based church organization to ship 1,500 pieces of thermal blankets from China to Islamabad.

 DHL Express Malaysia will provide free logistics support to MERCY Malaysia for the delivery of medical and humanitarian aid items to the affected areas. MERCY Malaysia is a medical relief organisation dedicated to providing humanitarian services in crisis and non-crisis situations irrespective of race, religion, culture and boundary. DHL Malaysia is also raising funds from among its employees and donating these to the local Red Cross for the victims of the earthquake.

 DHL Express Korea has also donated $2,853 (€2,390) to the Red Cross to aid in the relief efforts.

 DHL Express Australia also shipped 800kg of relief aid, comprising mostly blankets, tents and sleeping bags, free of charge from World Vision.

 DHL Danzas Air & Ocean’s appointed agent in Pakistan, PAQ Logistics, is also heavily involved in distributing relief shipments in the affected area.

DHL is committed to providing assistance in the aftermath of major sudden-onset natural disasters by contributing its expertise in the management of complex logistics and transportation processes and by transporting urgently needed relief materials and medical supplies. Its offices across 41 countries in Asia Pacific were involved in relief activities following the Asian Tsunami, and in projects to deliver medical supplies to Afghanistan and Iraq.

New facility highlights DHL’s commitment to training and raising industry professionalism in China and the Asia Pacific

Singapore, 13 October 2005 – DHL, the world’s leading express and logistics company, today announced that it has established a management training facility in Shanghai, China, named the DHL Logistics Management University (DHL LMU), for its employees and customers in Asia Pacific. The setting up of the DHL LMU is in anticipation of the continued strong growth that DHL will experience in the coming years, and is also in line with its commitment to raise the standards and level of professionalism of its employees and the logistics industry in China and the Asia Pacific region.

“The DHL Logistics Management University will provide the platform for generating world-class logistics and supply-chain specialists for the DHL network in Asia Pacific. We are confident that it will build and attract the pool of talent required to manage the strong growth in Asia Pacific, particularly China. These specialists will also help to raise the professional standards in the industry,” said Scott Price, Chief Executive, DHL Express - Asia Pacific.

“Being an Employer of Choice, we also want to create an educational environment which encourages professionalism, creativity and innovation, so that we can continue to develop high quality products and services that meet all our customers’ transport and logistics requirements,” he added.

The Asian transportation market is projected to grow from US$700 billion (€581 billion) today, to over US$1.3 trillion by 2020 , with most of the growth in the North East Asian mega market. In China, the air express market is expected to continue to grow at 30 to 35 per cent, or three times the global average growth of 11.2 per cent .

The setting up of the DHL LMU reflects DHL’s foresight in building a pool of logistics specialists in China and the region, as well as investing in network infrastructure to meet strong growth. Last week, DHL announced an additional US$110 million investment to expand its DHL Central Asia SuperHub, its dedicated and purpose-built air express cargo facility at the Hong Kong International Airport, six years ahead of schedule. This is part of DHL’s US$1.6 billion network infrastructure investment plan in Asia Pacific, from 2000 through to 2005 and beyond.

The DHL LMU complements DHL’s Asia Pacific Learning Center, based in Singapore, which is tasked with the responsibilities of designing and implementing training programs, including e-learning modules for DHL staff in the region. Nearly 1,000 participants attended the Asia Pacific Learning Center programs in 2004.

In order to better serve customers and support their strategic ambitions in China, DHL has established a dedicated Global Customer Solutions (GCS) regional team, based in Shanghai. With the potential to develop new supply chain models and solutions for the rapidly growing Chinese market, the team will help to develop these initiatives, maximize new local market opportunities, and be in closer proximity to customers. GCS is DHL’s dedicated global sales relationship management unit.

University tie ups with renowned schools
The DHL LMU, located at the Headquarter Building in the central business district of Shanghai, began operations in mid September 2005 and is targeted at DHL’s employees and corporate customers in junior, middle and senior management positions across the Asia Pacific region. The university aims to offer 7,500 training positions in the first year of operations and train 2,000 employees by the end of 2006, with the majority of graduates in the inaugural classes coming from China.

“Shanghai has been chosen for its accessibility and proximity to major cities in the Greater China and Korea area where the growth is most robust,” said Jerry Hsu, President of DHL Express for Greater China and Korea. “Besides improving the skill sets and business knowledge of our employees, the university will also provide training to our customers to enhance their logistics and supply-chain management knowledge.”

In addition, DHL has tied up with Fudan University to promote in-depth research and development in the fields of international logistics to enhance the content of the DHL LMU’s programs and capabilities. This research platform would also serve as an incubator for product and process innovation for DHL and its customers.

Another initiative involves the China-Europe International Business School, where DHL will collaborate with the school’s executive development division to develop a customized Management Development Fast Track program targeted at DHL’s high-potential employees in Asia Pacific.

DHL will be offering DHL scholarships to undergraduates and MBA students. Joachim Kayser, Managing Director Corporate Executives, Deutsche Post AG, said, “This is in line with DHL’s efforts to attract the best talent. These scholarship recipients will be given opportunities to practice what they’ve learned in our dynamic environment through our globally managed industry attachment programs.”

University Programs
Driven by DHL’s defined business strategies, the DHL LMU will design, develop and deploy programs broadly categorized as skilled-based functional training, and management and leadership development programs.

Over 20 lecturers and course trainers comprising experienced senior executives from DHL and industry experts will conduct more than 40 programs that aim to deliver tangible business results and a sustainable pool of business and operational leaders. Courses will be conducted in three languages: Chinese, Korean and English.

Trainees who successfully complete the management development programs at the DHL LMU will be given credits in specific elective modules at universities and business schools that DHL or parent company Deutsche Post World Net has partnerships with. These schools include the Wharton Business School in the United States, and the Australia Graduate School of Management.

Since 2003, DHL has invested US$273 million in China, which it first entered in 1986 as the first foreign express company. Over the years, through the DHL-Sinotrans joint venture, it has successfully built a network infrastructure offering unrivalled geographical coverage and innovative products with a customer-focused approach across all points of the supply chain. To date, DHL has more than 56 branches with more than 160 facilities providing international and domestic express services that reach 318 cities in China, three Express Logistic Centers in Shanghai, Guangzhou and China and16 Spare Parts Centers.

Singapore, 13 October 2005 – DHL Danzas Air & Ocean, the global air and ocean freight provider and logistics arm of DHL, announced today the opening of its new DHL Danzas Lemuir headquarters in Mumbai, India.

The new enlarged headquarters is a testament to the strategic importance that DHL places on India, touted as the next growth engine of the world. DHL Danzas Lemuir employs over 300 staff and has 17 offices and warehouse facilities in major cities in India, with three more offices scheduled to open in 2006.

DHL has been building its logistics presence and strengthening its leadership position in India for almost 40 years, when the company commenced working with Lemuir. Over the last three years, it has invested US$250 million in the country, including setting up DHL Danzas Lemuir, a joint venture company with the Lemuir Group since 2003.

DHL Danzas Lemuir has registered strong double-digit growth in the Indian market with leading positions in Airfreight and Ocean Freight, and is currently serving more than 5,000 companies throughout India. It leads the market with one-stop access to a full range of supply chain solutions, extensive domestic network and in-depth understanding of local markets.

“India has experienced phenomenal growth rates in recent years and the prospects for the next few years look just as magnificent with an expected GDP growth of just under 7 percent annually. We will continue to support further rapid growth for Deutsche Post World Net in the subcontinent, one of the world’s most attractive logistics markets,” said Dr Klaus Zumwinkel, Chairman, DPWN at the opening of the new logistics headquarter in India.

The international air freight for India is forecast to achieve 14 per cent Compound Annual Growth Rate (CAGR) between 2005 and 2009 . Together a projected GDP growth rate of 6.8% for the next five years, the India market provides tremendous opportunity in the demand for logistics services.

The new corporate office boasts a built-up area of 14,500 square feet. It is built to the highest specifications to meet operational resilience levels demanded by DHL Danzas Lemuir’s business, and is strategically located close to the international airport and air cargo complex, with easy access to a major expressway that leads to airport hotels and the bustling commercial hub of Andheri.

“The new corporate office is a reflection of our focus on quality and the relentless pursuit of service excellence. Our commitment to India does not end here,” said Mr Peter Landsiedel, CEO Asia Pacific, DHL Danzas Air & Ocean. “We will continue to invest in this country to add direct trade lanes, and strengthen product portfolio, as well as increase market coverage by expanding the existing network to more locations.”

The inaugural opening of the new DHL Danzas Lemuir Headquarter was officiated by Dr Klaus Zumwinkel, DPWN’s Chairman, along with other senior executives, including Dr Frank Appel, Board Member, Logistics and Corporate Services, DPWN and Mr Peter Landsiedel, CEO - Asia Pacific, DHL Danzas Air & Ocean.

Additional US$110m to boost key infrastructure

Hong Kong, 6 October 2005 - DHL, the world’s leading express and logistics company, today announced an additional US$110 million (€90 million) investment to expand its DHL Central Asia Hub, its dedicated and purpose-built air express cargo facility at the Hong Kong International Airport.

The centrepiece of DHL’s network infrastructure in the region, the expanded Hub - to be called the DHL Central Asia SuperHub (CAS) - is being built six years ahead of schedule to meet the huge growth that DHL is experiencing in the region.

“DHL was the first in the industry with the foresight to locate a hub in Hong Kong, which connects Macau and Guangdong province to form the Pearl River Delta. This flagship facility is strategically positioned for us to meet the growth in intra-Asia, as well as inter-regional, trade,” said Scott Price, Chief Executive Officer, DHL Express - Asia Pacific.

“This expansion was originally slated for completion in 2013. Expanding the Central Asia SuperHub six years ahead of schedule underlines the growth that DHL is experiencing in Asia Pacific, and clearly reflects the important role that Hong Kong plays as a conduit for international and intra-Asia Pacific trade. The Central Asia SuperHub also plays a critical role as a gateway to the Pearl River Delta, which accounts for 40 percent of China’s exports,” Mr. Price noted.

Over 70 percent of DHL’s China in- and out-bound shipments are routed through DHL’s Hub in Hong Kong. In 2004, the Hub handled over 22 million shipments, over 60 percent of which were intra-Asia shipments. In 2005, the Hub will handle more than 30 million shipments.

The Central Asia SuperHub will continue to be the largest express hub facility of its kind in the region when the expansion is completed by the end of 2007. One of six DHL hubs in the region, the Hub’s expansion is an extension of DHL’s long-term Asian growth strategy focusing on capacity building, and to meet business growth in China, as well as the booming intra-Asia and international trade.

The new US$110 million (€90 million) investment will be used to upgrade the Central Asia SuperHub’s operational capability to continuously provide the fastest, most reliable and safest service to DHL’s customers. The expansion will double the size of the existing facility from 18,200 square meters to 35,000 square meters – or about the size of 120 tennis courts. The useable shipment processing area will also be more than doubled, to 52,000 square meters.

When the expansion is completed, the Central Asia SuperHub will be the first large scale automated express hub in Asia Pacific, and in the process further reduce sorting time and improve sorting quality. Equipped with a Real-Time Shipment Monitoring system which proactively monitors the movements of individual shipments, the automated and expanded facility will process 35,000 parcels per hour, up from the current 20,000 parcels per hour. It will also be able to sort 40,000 document shipments an hour, up from the current 15,000.

Already a TAPA Class A-certified facility, the expansion will see the Central Asia SuperHub further enhance its state-of-the-art security system with almost 200 CCTV cameras, X-ray equipment and an access control system.

Stephen Ip, Hong Kong’s Secretary for Economic Development and Labour, said, “DHL’s decision to expand its Asia Hub in Hong Kong reflects a vote of confidence by the business community in Hong Kong’s strength as an aviation hub and a regional logistics centre. It is also the result of a successful partnership between the world’s largest express cargo integrator, our world-class airport, and the large number of airlines that operate in Hong Kong.”

Airport Authority Hong Kong’s CEO, Dr David Pang, said the expansion will further stimulate air cargo growth, especially those requiring speedy and reliable services that DHL provides. “It also underpins Hong Kong’s overall competitiveness and its booming express cargo business, reinforcing Hong Kong’s position as the world’s largest international cargo airport.”

The Hub in Hong Kong, which began operations in August 2004, is home to DHL’s dedicated Asia Air Network, and is within a four-hour flight time to major cities in Asia Pacific. It also serves as the base for Air Hong Kong, DHL’s joint venture with Cathay Pacific. DHL’s dedicated air network in the region connects 27 destinations in Asia Pacific and is served by more than 20 aircraft in dedicated freighter operations, as well as over 800 commercial fights daily within the region and internationally.

In parallel to logistics infrastructure development, DHL has been progressively expanding its dedicated Air Network. In July 2005, DHL increased payload capacity on its dedicated Hong Kong-Shanghai service by 35 percent, operated by an Air Hong Kong Airbus A300-600GF with a 47 tonne capacity. In April 2005, three new direct overnight express services were introduced - between Beijing and Hong Kong; between Shanghai and the United States; and between Nagoya and Hong Kong.

Over the past few years, DHL’s investments in Asia Pacific have totaled over US$1.6 billion (€1.31 billion) as it continues to invest in infrastructure, systems and people to consistently provide the highest level of product and service quality in the industry and this region. In addition to the Central Asia SuperHub, DHL operates five hubs in Bangkok, Seoul, Singapore, Sydney and Tokyo, with gateways in major airports in the region.

TDD connects Asia Pacific to 22 countries in Europe; Indonesia and Vietnam to launch this service

Singapore, 30 September 2005 – DHL, the world’s leading express and logistics company, announced today that it has further bridged regions by expanding the geographical reach of its industry-defining Time Definite Delivery (TDD) to connect the Asia Pacific region to Europe.

A suite of time-definite delivery products, DHL’s TDD portfolio comprises StartDay Express, which offers guaranteed door-to-door delivery by 9 am, and MidDay Express for deliveries by noon.

Since 1 September, DHL customers in 12 Asia Pacific countries have been able to send shipments to all major cities and business centres in six Gulf States. With this latest expansion, beginning October, customers in Asia Pacific will be able to send TDD StartDay Express and MidDay Express shipments to more than 100 cities in 22 countries across Europe This offering enables customers to benefit from TDD's time specific delivery services, either before 9am or 12 noon, for urgent, time-sensitive shipments to Europe.

“We have achieved another significant milestone for TDD, one of DHL’s most well-received service offerings in the region, as we connect Asia Pacific to more than 100 cities in 22 European countries,” said Daniel McHugh, Senior Vice President – Commercial, DHL Express Asia Pacific. “The latest development of TDD brings our service levels to new heights as we enable our customers who are in need of an urgent service for their time-sensitive shipments to Europe or Middle East to do so.”

TDD is available within the four geographical regions of Asia Pacific, Europe, Middle East and Africa. With this interregional expansion, TDD customers in Asia Pacific can now send their documents and packages to two other clusters - Middle East and Europe.
At the same time, to support growing trade within Asia Pacific countries, DHL will further expand the Asia Pacific cluster with Indonesia (Jakarta) in October and Vietnam (Saigon) in November 2005, bringing the extension of DHL’s unique TDD service in Asia Pacific to 22 cities, across 14 countries.

TDD connects Asia Pacific to over 200 business centres in six Gulf States

Singapore, 1 September 2005 – DHL, the world’s leading express and logistics company, has further enhanced the geographical reach of its industry-defining Time Definite Delivery (TDD) service, which now connects the Asia Pacific region to six Gulf States - Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.

A suite of time-definite delivery products, DHL’s TDD portfolio comprises of StartDay Express, which offers guaranteed door-to-door delivery by 9 am and MidDay Express for deliveries by noon.

Customers are able to track the status of their shipments via the DHL website, and DHL pro-actively notifies TDD customers, via email or facsimile, once the deliveries have been made. If there are any delays, customers will be notified and refunded the total transportation charges in accordance with DHL’s Money-Back Guarantee Terms and Conditions, should the cause of the delay lie with DHL.

DHL provides the biggest network in Asia Pacific for this unique service offering, with TDD being available in 20 cities across 12 countries in the region. Just recently Mumbai and New Delhi have been added to the Asia Pacific cluster.

Previously, TDD had only been available within the individual geographical regions of Asia Pacific, Europe, Middle East or Africa. The new enhancement effectively bridges the two regions of Asia and the Middle East.

With this new development, DHL customers in 12 Asia Pacific countries will be able to send shipments to more than 200 cities and business centres in the Middle East through the use of MidDay Express and DHL’s guaranteed delivery promise.
The new TDD connection between Asia Pacific and the Middle East caters to companies in import and export businesses in the two regions that require a short lead time for delivery of their documents and samples.

“This exciting new development will support growing trade between Asia and the Middle East and we especially expect the major trade lane between India and the Gulf to benefit from this new service,” said Daniel McHugh Senior Vice President – Commercial, DHL Express Asia Pacific. “TDD is among DHL’s most well-received service offerings in the region - with over 10-fold increase in revenue registered and shipments handled as of end-2004, only two years after the product was launched in Asia Pacific in 2002. “

“The popularity and success of TDD was the result of progressive enhancement, both in terms of service offering and geographical coverage, which has increased by two-fold since its initial launch, to better meet the needs of customers.”

Worldwide Agreement Builds Upon Success of Collaboration in Asia Pacific

SINGAPORE, 19 August 2005 – DHL, the world’s leading express and logistics company, has been selected by Sun Microsystems as its exclusive global logistics provider for after-market service parts.

The agreement leverages on DHL’s international network and expertise in logistics, express shipping, and air and ocean freight to provide Sun with a comprehensive, seamless global logistics solution customized to Sun’s business requirements. The contract will involve over 300 logistics facilities housing thousands of parts to be used for service support to 1.5 million Sun customer systems in over 100 countries. DHL will leverage its leading Lead Logistics Provider capabilities for integrated service parts logistics solutions for after-market parts. These include in-house global transportation and warehousing as well as services of external providers

The new three-year agreement builds upon the success of the existing relationship between DHL and Sun Microsystems in the Asia Pacific region, where DHL Solutions has been Sun’s service parts logistics provider for the past four years in 11 countries in the region, including Japan, Korea Singapore, South Asia, Greater China, Australasia. The new agreement extends this relationship to encompass management of Sun Microsystems’ after-market service supply chain on a global basis.

DHL Solutions, the global contract logistics division of DHL, will manage and implement the agreement, while DHL Global Customer Solutions (GCS), the company’s global sales and relationship management team will provide customer coordination on a worldwide basis across DHL’s network.

“As a truly global technology company, our objective was to identify a global logistics provider with the infrastructure and expertise needed to deliver a supply chain solution to serve our customers in every corner of the world,” said Brad Schultz, Vice President, Services Readiness & Operations, Sun Microsystems. “After a rigorous selection process, we concluded that DHL was the provider offering the right blend of global resources, industry-leading information technology capabilities and dedication to customer service that our business demands.”

“We are extremely delighted that Sun Microsystems has selected DHL as the exclusive provider for the company’s groundbreaking global initiative,” said Paul Coutts, Senior Vice President, DHL Global Customer Solutions Asia Pacific. “This development speaks volumes of Sun’s confidence in our strategic partnership, which first began in the Asia Pacific region over four years ago. Through GCS, Sun will have access to DHL’s global network and IT resources, leveraging on DHL’s extensive range of industry specific logistics services across all modes of transport globally, from source to shelf. ”

Under the agreement, Sun Microsystems’ corporate customers will have access to a single consolidated provider versus multiple providers across the globe.

“This new global contract is a testament to our close partnership with Sun Microsystems which first began in the Asia Pacific,” said John Farrell, Senior Vice President, DHL Solutions Asia Pacific. “With DHL’s global footprint and international reach, parts orders received by Sun and DHL service centers will be routed to the most appropriate local DHL facility anywhere in the world, from where replacement components will be packed and shipped to Sun engineers in the field, typically within a 2-4 hour window. ”

As part of the agreement, DHL will co-develop a leading edge global IT architecture specifically designed for service parts logistics management. This next-generation IT system will allow Sun to eliminate a number of existing regional legacy IT systems and enable the company to globally monitor and manage its entire worldwide service parts inventory and customer order processing in real time.
The new systems will also enhance Sun’s ability to optimize its global supply chain, minimize inventory investment, and ensure the delivery of consistently high customer service levels while controlling costs.

The agreement with Sun Microsystems comes as DHL’s announces the expansion of DHL Solutions in the US. DHL Solutions offers customized end-to-end logistics solutions for the entire supply chain, ranging from consulting and supply chain design to warehousing, distribution logistics and order management.

TDD service now spans 20 cities across Asia Pacific

Singapore, 8 August 2005 – DHL, the world’s leading express and logistics company, today expanded the geographical reach of its Time Definite Delivery (TDD) service to include two Indian cities: Mumbai and New Delhi. This brings the extension of DHL’s unique TDD service to 20 cities, across 12 Asia Pacific countries.

TDD comprises StartDay Express and MidDay Express which offer customers the latest possible collection times for pre-nine am or pre-noon deliveries. A relatively new but well received product, TDD was enhanced 12 months ago both in terms of geographical coverage and service offerings to better meet the needs of customers. Its geographical coverage was expanded by two-fold, while the product offering, which previously catered only to documents, was extended to include declared-value packages of up to a certain limit in response to overwhelming demand for such service.

The over 10-fold increase in revenue registered and shipments handled as of end-2004, two years after the product was launched in 2002, is evidence of the success and popularity of TDD.

With TDD, customers in India can now send or receive their urgent, time-sensitive documents to and from 20 cities in the Asia Pacific region, taking advantage of DHL’s guaranteed delivery promise.

“The extension of our TDD service, following the launch of DHL SERVICEPOINT, an innovative retail strategy for our customers in Mumbai, is a testament to our commitment to India,” said Daniel McHugh Senior Vice President – Commercial of DHL Express Asia Pacific. “We will continue to seek opportunities to enhance our service offerings and network infrastructure to better serve the needs of our customers in India.”

DHL has been aggressively pursuing growth in India following its US$163 million acquisition of Blue Dart Express earlier this year. Through the extension of Blue Dart, it is now able to offer customers a complete spectrum of international and domestic express services in one of the world’s largest emerging economies. In June, Mumbai became the launch city of DHL SERVICEPOINT – a convenient, accessible and user-friendly retail concept targeted specifically at individual shippers and small and medium enterprises.

• Unified uniforms for 110,000 staff in over 200 countries
• Unique DHL logistics solution facilitates high-volume project
• Standardised outfit enhances customer confidence

Singapore, 3 August 2005 - DHL, the world’s leading express and logistics company, unveiled its new global corporate wear at a launch in Singapore today. The Asia Pacific region will serve as the launch pad of the new feature-packed corporate wear, with Singapore and Japan the first countries in the region to don uniforms, which reflect the easily recognizable red and yellow corporate colours of DHL.

About 15,000 uniformed employees, comprising mainly couriers and front-line staff, in Asia Pacific over 41 countries and territories will be outfitted with the new corporate wear. After today’s launch in Asia Pacific, the new uniform will be rolled out to the rest of the DHL network, including Europe, Americas and Emerging markets, over the next nine months. In total, more than 1.4 million garments will be shipped in personalised parcels to 110,000 uniformed employees in over 200 countries and territories worldwide. By early 2006, all DHL couriers will be outfitted with the new corporate wear.

The mammoth global rollout of the new corporate wear engages all DHL business units: DHL Solutions, DHL Express, DHL Danzas Air & Ocean and DHL Freight utilize every possible form of transportation - from rail, road, ship to airplanes. Three regional distribution centres in Asia Pacific (Hong Kong), USA (Columbus) and Europe (Hamburg), and a local distribution centre in China (Shanghai) will manage the complex process of warehousing, commissioning and delivery to over 5,000 sites. The rollout starts in Asia Pacific as most of the textiles are produced in the region.

“The successful management of this highly challenging process demonstrates the outstanding logistics competencies of DHL,” said Klaus Zumwinkel, Chairman of the Board of Deutsche Post World Net, DHL’s parent company. “DHL is the first express and logistics company worldwide to handle a project of such a volume in such a short time. The new uniforms give DHL a human face, making DHL employees instantly recognisable as ambassadors of a strong brand. It will help enhance customers’ confidence in DHL and make it an even more attractive employer.”

The new corporate wear not only marks the last phase of DHL’s rebranding that commenced in 2003, but also reflects DHL’s focus on its employees. The new dynamic look underlines DHL’s corporate philosophy and culture while enhancing the team spirit of its employees.

Scott Price, CEO DHL Express - Asia Pacific, noted, “We invest in our employees as they are an integral part of our business and define our success. Beyond confidence and charisma, we want our employees to stand out as convincing ambassadors of a strong brand with this new corporate wear.”
“We have now completed our rebranding process,” said Peter Landsiedel, CEO DHL Danzas Air & Ocean Asia Pacific. “We are confident that the new corporate wear, with its comprehensive colour standardisation and the logos on the apparel, will further emphasize our staff’s affiliation with DHL.”

DHL Solutions was entrusted with the management of the entire distribution process, and developed a unique logistics concept that encompassed all aspects of the distribution right down to the delivery to the individual DHL employee, including ‘after-sales’ services and replenishment.

John Farrell, Senior Vice President, DHL Solutions Asia Pacific, said, “The introduction of the standardised corporate wear on such a large scale required the expertise of a tailor-made end-to-end logistics strategy. We will function as a virtual mail order house, taking care of the complete supply chain including after sales services and replenishment.”

The new DHL collection was created with four specific considerations in mind: Functionality, quality, cost effectiveness and a design appropriate for a modern brand. Customer and employee feedback played an essential role in the selection of the design and, to ensure that the new corporate wear would hold up in the field, 3,600 employees in eight countries, including Singapore, took part in an intensive wear test.

Their insights contributed to the overall design process, resulting in comfortable attire, suitable for various climatic conditions, that not only looks great, but wears well too. Those in Asia Pacific will don short-sleeved button-down shirts, lightweight polo shirts and lined cargo trousers, while employees in seasonal countries like the United Kingdom and the United States will be outfitted in the winter months with jackets, thick pullovers and beanie hats.

The uniform comes with a host of useful features, including spacious cargo pockets for technical equipment, adjustable waistbands and even reflector strips for added security. All the clothing in the collection are produced according to the “Oko-Tex Standard 100”, an ecological certification process that test textiles for harmful substances to ensure that skin irritations are minimised. The textiles used are manufactured by nine leading producers in Asia and Europe.

DHL, through a unique global sizing system developed in-house, ensures that every member of its staff receives clothing that fits perfectly. The system has up to 118 separate sizes with 19 different widths, each available in three to five different lengths. The special sizing system makes it possible for employees – regardless of their build – to get corporate wear in a fit that could almost be described as tailor-made.

Since the merger of DHL with Deutsche Post World Net in 2003, the company has bundled all its logistics, express and international mail activities under the DHL brand, benefiting from its global recognition and acceptance among business and private customers worldwide. By having developed the know-how and IT infrastructure necessary to manage its own corporate wear roll-out, DHL has built up specific competencies which it now offers to external customers. These competencies, which yield significant added value and savings potential for clients, cover the entire supply chain including procurement and financing of goods, production logistics, IT platforms and market logistics worldwide.

Tour a success with smooth, efficient logistics capabilities from DHL

SINGAPORE, 20 July 2005 – DHL, the world’s leading express and logistics company, announced that the DHL New Zealand Lions Series concluded successfully on 9 July 2005 after an exciting tour of New Zealand. The British & Irish Lions, a team comprising top rugby players from England, Ireland, Scotland and Wales, played a total of 11 matches starting on 4 June, including three Tests against the All Blacks (New Zealand’s national side), seven matches against provincial sides, and one match against the New Zealand Maori team.

The multi-million dollar sponsorship deal between DHL and the New Zealand Rugby Union was a demonstration of DHL’s commitment to New Zealand beyond the commercial realm.

Gary Edstein, Regional Director, DHL Express, Oceania, commented that “DHL is extremely proud to be the Official Sponsor of what has been an outstanding tour. Sponsorship of the 2005 New Zealand Lions Series was considered to be an ultimate opportunity by DHL, given the historic nature of the tour and the chance to be associated with New Zealand’s most treasured sport”.

Through its associated businesses, DHL Express, DHL Danzas Air & Ocean and Express Couriers Limited - a joint venture with New Zealand Post, DHL supported the tour with a number of freight requirements. These included transport of the equipment required for each of the 11 match venues nationwide, the import of marquee structures in 40-foot containers from Germany for corporate hospitality events, and the crucial transportation of the entire All Blacks and British & Irish Lions squad kit around New Zealand.

“DHL was able to assist the tour by providing a wide range of local and global logistics services, which included transporting the impressive Waterford Crystal trophy from Ireland to New Zealand for the eventual winners of the DHL New Zealand Lions Series, the All Blacks. We are very grateful to the New Zealand Rugby Union for allowing us the opportunity to contribute to the success of the tour through demonstrating our capabilities”, Mr Edstein added.

The DHL New Zealand Lion Series, which garnered huge publicity and was one of the most prestigious sports events in Oceania this year, ended to roaring applause from spectators at the conclusion of a three-test win by the All Blacks on 9 July. A record 355,000 people attended the matches with more than 1.1 million New Zealand television viewers (just over a quarter of the nation’s population) tuning in for each test match against the All Blacks.

‘Over-the-counter’ concept features convenient EXPRESS4YOU offering

Singapore, 19 July 2005 – DHL, the world’s leading express and logistics company, today announced the launch of an innovative retail strategy with DHL SERVICEPOINT – a convenient, accessible and user-friendly retail outlet concept targeted at individuals and small- & medium-sized enterprises (SMEs).

Today’s opening of the DHL SERVICEPOINT outlet in Kuala Lumpur, Malaysia, is the third in Asia Pacific, following the setting up of similar outlets in Mumbai, India, and Seoul, Korea, last month. Sporting a trendy new look and feel, DHL SERVICEPOINT is modelled after the concept of a walk-in retail outlet where customers can drop off their shipments.

Market evaluation studies conducted earlier by DHL had revealed that customers often seek wide choices in services, especially the flexibility to ship items whenever and wherever they are. These customers, comprising SMEs and individuals, prefer simplicity and speed when shipping documents and parcels. The DHL SERVICEPOINT is designed with the key attributes of accessibility, convenience and user-friendliness.

“The DHL SERVICEPOINT is a direct response to this consumer behaviour,” noted Scott Price, CEO DHL Express Asia Pacific. “Interestingly, we found that a majority of our SME and retail customers prefer to walk in to a store and drop off their shipments, rather than use the free home pick-up option. The introduction of DHL SERVICEPOINT underscores our focus on providing customers with a new level of convenience for shipment collection and delivery.”

Located in easily accessible and centralised locations to offer maximum convenience to walk-in customers, the DHL SERVICEPOINT outlets promise these customers a complete retail experience with a new product called EXPRESS4YOU.

EXPRESS4YOU is an easy-to-use international express service that offers a wide range of packaging solutions for shipments, weighing from 0.5kg to 25kg, to suit customers’ needs. Packaging is free and included in the flat-fee pricing. Customers are presented with a menu of simplified zone prices that offer greater value for money. EXPRESS4YOU is supported by DHL’s existing 24/7 customer service call centres, as well as the track-and-trace technology which allows customers to keep an eye on their shipments.

Since the opening of DHL SERVICEPOINT outlets in Mumbai and Seoul, the outlets have received good reviews from DHL customers, who often cite the outlets’ attractive new look, convenient and accessible locations, and the user-friendliness of the new DHL products.

Singapore, 5 July 2005 – DHL, the world’s leading express and logistics company, has received the silver award in the Best Marketing Campaign For Regional Brand Development category at the 2005 Asian Brand Marketing Effectiveness (ABME) Awards, in recognition of its No One Knows Asia Pacific Like We Do advertising campaign.

This prestigious annual award recognises the advertising campaign’s creative execution and marketing effectiveness in contributing to DHL’s business performance. DHL is the only business-to-business entity among the entrants to win an award, with the rest of the winners coming mainly from the Fast Moving Consumer Goods industry.

The silver ABME award is the second win in June for DHL’s innovative advertising campaign, following the Gold EFFIE awarded earlier in the same month at the EFFIE Singapore 2005 Awards. In 2004, the same campaign had won the Media Magazine’s Marketer of the Year award, and was also acknowledged as the International Print Campaign of the Year at the Sixth Annual Singapore Advertising Hall of Fame Awards.

“We are indeed honoured to receive this latest accolade,” said Daniel McHugh, Senior Vice President - Commercial, DHL Express Asia Pacific. “This multi-award winning campaign successfully captures the DHL hallmarks of speed, reliability and local knowledge, and underscores our commitment to deliver outstanding quality and value to our customers. DHL is delighted that our regional audiences have given two thumbs up to this campaign, as evident from the numerous awards it has garnered.”

The advertising campaign - incorporating the tagline No One Knows Asia Pacific Like We Do -was rolled out across DHL markets, using various media such as TV, print, radio, and online, in the region from May last year. The advertisements highlight DHL’s intimate knowledge of local markets in the region and underline the growing importance of Asia Pacific in DHL’s global business portfolio - the region is DHL’s fastest growing market to date, registering strong double-digit growth over the last few years.

Organised by Media Magazine, the AMBE awards received a record 350 entries from across Asia Pacific this year, and its judging panel comprised 13 senior marketing and advertising practitioners from the region. Now in its third year, the awards recognise marketing campaigns that have effectively contributed to overall improved business performance, as well as the bottom line gains that can be achieved when a company differentiates its product or service as a brand.

Uplift Capacity increased by 35 per cent with new Airbus A300-600GF

Singapore, 4 July 2005 – DHL, the world’s leading express and logistics company, has upgraded its uplift capacity on the Hong Kong-Shanghai sector by 35 per cent in response to the tremendous growth in demand for express services in Asia.

Since mid-June, the five times weekly Hong Kong-Shanghai service, previously operated by a Dragonair A300B4, has been replaced by a Cathay Pacific-operated service with an Air Hong Kong Airbus A300-600F. The freighter, with a capacity of 47 tonnes, represents an increase in payload capacity of almost 35 per cent; from 35 tonnes previously. DHL last upgraded the payload capacity on this route in June 2004, 12 months after the service was first launched, in response to increasing demand and surging intra-Asia shipment volumes.

“With the enhanced service, we are now able to offer customers greater uplift for their shipments to and from China, connecting through our Central Asia Hub in Hong Kong,” said Jerry Hsu, President for Greater China and Korea, DHL Express. “We have been experiencing phenomenal growth rates in China over the last few years and it continues to be the driver of growth for DHL in the Asia Pacific.”

Over the last four months, DHL has been strengthening its dedicated Asia Pacific air network. In April, two new direct overnight express services were introduced - between Beijing and Hong Kong; and between Shanghai and the United States. The new services came shortly after it commenced a four-time weekly dedicated overnight service between Nagoya and Hong Kong in March.

“Surging shipment volumes on the Hong Kong-Shanghai trade lane has necessitated a capacity upgrade on this route. This is to ensure that there is adequate uplift availability in place to support the pace of growth of DHL’s business in those markets and across the Asia Pacific,” said Ross Allen, Senior Vice President, Aviation – DHL Express Asia Pacific. “This development also ties in with our long-term aim of having in place a linehaul network that is superior to the competition in terms of reliability, market coverage and cost efficiency.”

DHL’s dedicated air network in the region connects 27 destinations and is served by more than 20 aircraft in dedicated freighter operations. This allows capital cities and other major business centres to be interconnected through DHL’s regional hubs and gateways, providing DHL’s customers with overnight services across Asia Pacific.

Singapore, 1 July 2005 – DHL, the world’s leading express and logistics company, today announced the appointment of Mr Guenter Zorn as President of DHL Express Japan and a member of the company’s Asia Pacific Management Board.

Mr Zorn succeeds Mr Scott Price, who moved to Singapore to assume the role of Chief Executive Officer, DHL Express - Asia Pacific, in December 2004. As President of DHL Express Japan, Mr Zorn is responsible for leading DHL’s business activities in Japan, DHL’s largest market in the Asia Pacific region.

He will drive DHL Express’ growth in Japan, a market which has registered strong double digit growth for 10 consecutive quarters since 2002 – a market often perceived to be highly saturated. To cater to the sophisticated Japanese market, DHL Express Japan is in the process of enhancing its network and infrastructure, including the opening of a new Gateway earlier this year and increasing the number of its service centres to 41. The company, which has the number one market position in Japan in the international express business, has continually enhanced its product portfolio to incorporate value-added logistics solutions to cater to the changing needs of its Japanese customers.

Mr Zorn joins DHL from Heidelberg, the leading global manufacturer of printing machinery, where he spent 20 years, including 12 years in Japan. He held several senior positions in the company in Germany, France, Singapore and Japan, including five very successful years in his most recent role as President of Asia Pacific operations, and was concurrently a member of the Board of Heidelberg Japan.

He was President of Linotype-Hell K.K. Japan, when the company was acquired by Heidelberg in 1997. A hands-on manager, Mr Zorn not only led the company’s transformation and merger at Linotype-Hell and Heidelberg, but also became a master at corporate restructuring programs focused on increasing growth and revenue turnover. After his successes in Japan, he
was appointed as Heidelberg’s President and Directeur-General in Paris, tasked with leading the company’s restructuring programme in France. In the first year of his appointment, Mr Zorn successfully consolidated the market position of the company, and increased sales revenue by over 20% per cent.

“Mr Zorn’s experience and track record in Japan will be invaluable as DHL strengthens its leadership position in Japan, our largest market in the region to date and still a key source of growth,” said Mr Scott Price, Chief Executive Officer, DHL Express - Asia Pacific. “His background in corporate restructuring and success in revenue growth initiatives will add to the depth of the DHL Management Board.”

Mr Zorn, who is married, holds a Bachelor of Science in Photographic Engineering from Technical College in Cologne, Germany. He is fluent in Japanese.

Singapore, 21 June 2005 – DHL, the world’s leading express and logistics company, has chalked up another prestigious award for the company’s No One Knows Asia Pacific Like We Do advertising campaign, this time at the recent EFFIE Singapore 2005 Awards.

DHL received the coveted Gold EFFIE in the ‘Delivery Systems and Products’ category, one of only three Gold award winners across all categories, at this internationally-recognised annual award ceremony that honours significant achievements in advertising.

This latest win at the EFFIES is another confirmation of the advertising campaign’s popularity among audiences. In 2004, it won DHL the Media Magazine’s Marketer of the Year award. It was also acknowledged as the International Print Campaign of the Year at the Sixth Annual Singapore Advertising Hall of Fame Awards.

The advertising campaign - incorporating the tagline No One Knows Asia Pacific Like We Do -was rolled out across DHL markets in the region from May last year. The advertisements highlight DHL’s intimate knowledge of local markets in the region and underline the growing importance of Asia Pacific in DHL’s global business portfolio - the region is DHL’s fastest growing market to date, registering strong double-digit growth over the last few years.

“We are extremely thrilled to be awarded a Gold EFFIE. This advertising campaign encapsulates all our hard work and investments in Asia Pacific over the past years, and presents to our customers a new standard in express and logistics,” Daniel McHugh, Senior Vice President - Commercial, DHL Express Asia Pacific said. “DHL was the first international express company to begin operations in the Asia Pacific more than 30 years ago, and our history and knowledge of local markets enables us to tailor market-specific logistics solutions for our customers unique to their requirements.”


Organised by the Institute of Advertising Singapore, the EFFIE Singapore Awards, which is in its second year, received 70 entries from more than 30 creative and media agencies in Singapore, and were judged by 62 senior advertising practitioners. Twenty-six finalists were shortlisted, from which 11 were named as EFFIE Award Winners.

Originally introduced by the New York American Marketing Association in 1968, the EFFIE Awards program is the only competition that judges advertising and marketing effectiveness. It has since been recognised by agencies and advertisers as the pre-eminent award in the advertising industry. The EFFIE Awards are now given in 30 countries worldwide, including in Singapore.

SINGAPORE, 15 June 2005 – DHL, the world’s leading express and logistics company, today announced the appointment of Mr Stephen Day as Chief Financial Officer, DHL Asia Pacific, and a member of the company’s Asia Pacific Management Board, with effect from 1 June 2005.

Mr Day joined DHL in 1992 as Finance Director DHL UK, and was Area Director Northern Area DHL UK from 1994 to 1996. He became Managing Director DHL Ireland from 1996 to 1998 and, under his leadership, DHL’s operations in the Republic of Ireland and Northern Ireland grew by 30 per cent annually.

Between 1998 and 2003, he held several senior European and Group wide financial positions. Two key achievements during this period were the successful merger of newly acquired US operations into the DHL Group, as well as the implementation of new worldwide consolidation applications in over 200 countries. In 2003, he was appointed as Finance Director DHL UK & Ireland, and successfully integrated the finance activities for the Domestic (formerly Securicor Omega Express) and International businesses within the UK and Ireland. He also managed the standardisation of financial applications and the migration of transaction processing to DHL’s European Shared Services Centre in Maastricht, the Netherlands.

Prior to joining DHL, Mr Day was Finance Controller of the Equity arm of the UK investment bank Natwest Markets from 1990 to 1992. He also held a number of senior finance positions, including Divisional Finance Director, with the Unipart Group between 1985 and 1990. The Group is engaged primarily in the manufacture and distribution of automotive parts in the UK, and he gained significant experience in inventory management during his time there. He was also chief accountant of Birmingham-based Banro Industries PLC, from 1983 to 1985, as well as Head of the UK Internal Audit unit in Schlumberger Corporation, based in Farnborough, UK, from 1981 to 1983.

“Mr Day possesses keen financial skills and extensive experience in integrating financial functions, which are key requisites for the CFO role. These assets, together with his proven track-record and knowledge of the organisation, will serve us well as we chart a part of growth in the region,” said Mr Scott Price, Chief Executive Officer, DHL Express - Asia Pacific.

Mr Day is a British national and is married with two children. A graduate of the University of Manchester with a BSc Honours degree in Management Science, he is a Chartered Accountant with the Institute of Chartered Accountants in England and Wales.

SINGAPORE, 16 May 2005 – DHL, the world’s leading express and logistics company, has announced the appointment of Daniel McHugh as Senior Vice President - Commercial, DHL Express Asia Pacific and as a member of the company’s Asia Pacific Management Board.

Mr McHugh is responsible for the commercial functions of sales, marketing, pricing, market research, product development and customer service of DHL Express in this region. McHugh succeeds John Pearson, who has been relocated to the United States to head the commercial function of DHL Express for the Americas.

“Mr McHugh’s wealth of experience in transportation and logistics will further enhance the depth and breadth of our senior management team as DHL charts a course of growth in Asia Pacific,” said Mr Scott Price, Chief Executive Officer, DHL Express - Asia Pacific.

Mr McHugh has had a distinguished career in the transportation industry, and most recently was Executive Vice President of Global Sales, Marketing and Customer Support for APL, the Singapore-based ocean transportation and logistics subsidiary of Neptune Orient Lines. Under his leadership, revenues and net margin both showed significant improvement as he focused on customer segmentation and yield management. He previously served as President, Asia/ Middle East for APL, the largest region under the APL banner.

Prior to APL, Mr McHugh spent 9 years with Sea-Land Service, where he held several senior positions including Vice President, for yield management, based in Charlotte, USA. During this time, Mr McHugh saw to a remarkable improvement in annual operating income through a successful implementation of state of the art yield management technology. He moved to Tokyo, where he was appointed to head over North Asia. Within 18 months, Mr McHugh turned the North Asia region around to a profit making sector and improved its market positioning. Mr McHugh subsequently headed the Americas divisions, where he was responsible for the post acquisition and integration between Sea-Land and Maersk (A. P. Moeller of Denmark) for Latin America.

Besides his professional achievements, Mr McHugh is also active in charitable organizations in Asia. He served as the Chairman of the Asia Injury Prevention Foundation (Hanoi), and most recently served as Vice Chairman of the Singapore Sports Council for the Disabled. He has served on the boards of several business and industry associations including GT Nexus (Alameda, CA); Vostochny International Container Services, Vostochny Russia; and the US-ASEAN Business Council, Washington, DC.

Mr McHugh is married with two children. He graduated from Loras College with a degree in Business Administration and Literature, and holds a MBA from the Fuqua School of Management at Duke University. He has been living in Singapore for the past 5 years.

DHL Honoured with Reader's Digest SuperBrands Platinum and Gold Awards in AirFreight/Courier Service Categories across six markets in Asia

Singapore, 13 May 2005 – DHL has underscored its position as leading express and logistics company winning the Platinum Award in the Airfreight/Courier Service Category at the seventh annual Asia SuperBrands 2005 Survey organised by Reader’s Digest. DHL is the first company that has been awarded the Platinum Award for the Asia region since the category was introduced in 2004.

In addition, for the same category, DHL received Platinum Awards in the SuperBrands 2005 Surveys conducted in Hong Kong and Singapore and Gold Awards in the SuperBrands 2005 Surveys carried out in Malaysia, the Philippines, Taiwan and Thailand.

The Platinum Award represents the highest honour conferred on a brand in the survey. Only brands with a rating score two times or more than that of the nearest competitor receive the Platinum award. Gold Awards are given to brands that score clearly above their competitors.

"DHL is honoured to be recognised as the leading brand in our industry by consumers. This is only possible when you combine our investments in the region and commitment to the customer with our hard work and marketing efforts." Explained Scott Price, Chief Executive Officer, DHL Express Asia Pacific, "With our investment in excess of USD 1.4 billion in facilities and infrastructure across Asia Pacific over the last few years, we are in a position to provide customisable express and logistics solutions and allow customers to move their goods across borders seamlessly and quickly, thereby ensuring customer satisfaction and building trust in the DHL brand."

“We are very honoured to receive the Platinum Award and be voted Asia’s favourite brand in the Airfreight/Courier Service category,” said Peter Landsiedel, Chief Executive Officer, DHL Danzas Air & Ocean, Asia Pacific. “This award, together with the Platinum and Gold Awards received in the six countries, reflects our commitment in consistently delivering outstanding quality and value to underscore that for DHL, the customer always comes first.”

The Reader’s Digest Asia SuperBrands Survey is an annual region-wide initiative covering over 40 categories of products and services. The survey was carried out in six markets across Asia: Hong Kong, Malaysia, Singapore, Taiwan, Thailand and the Philippines - asking thousands of consumers in each market through questionnaires and telephone interviews. Participants voted for their single favourite brand in over 40 categories of products and services based on five brand attributes - quality, value, trustworthiness, image, and understanding of customer needs.

Last month, DHL’s leadership and achievements in the express and logistics industry were recognised at the prestigious 2005 Asian Freight & Supply Chain Awards (AFSCA), organised by leading freight industry newspaper Cargonews Asia, as DHL clinched awards for Best Express Operator for the 19th consecutive year and Best 3PL - third party logistics provider.

DHL to Manage Warehousing and Distribution of Ford Spare Parts and Accessories in Indonesia

SINGAPORE, 3 May 2005 - DHL, the world's leading express and logistics company, has been awarded a contract by Ford Motor Indonesia to manage the auto manufacturer’s nationwide warehousing and distribution of automotive spare parts and accessories.

The contract, which is for an initial period of two years, is expected to significantly enhance Ford Motor Indonesia’s ability to provide quality spare parts services to its customers through its network of 15 Ford Superstores across the country. Additionally, Ford Motor expects to realize considerable improvements in productivity, efficiency and costs savings utilizing DHL’s proven supply chain expertise and resources.

Ford Motor’s supply chain requirements are managed by DHL Global Customer Solutions (GCS). GCS is unique in providing globally coordinated logistics solutions for DHL’s top global customers across all modes of transport, globally from source to shelf. Through GCS, customers have access to the full range of DHL express, freight and logistics services in addition to account management, supply chain consultancy, implementation and performance management undertaken by industry-specific GCS teams.

The initial stage of the contract will involve a comprehensive review and overhaul of the existing warehousing and distribution operations at Ford Motor as well as an evaluation of the processes and relationships with third party suppliers and OEM (Original Equipment Manufacturer) vendors.

DHL will also assume responsibility for the management of Ford Motor’s warehousing and distribution operation from its 2,000 square meter warehouse located in Sunter, North Jakarta. Based on a model of DHL’s Strategic Parts Center (SPC), which offers inventory management, storage and urgent delivery services, the warehouse will be managed by a dedicated team of 20 DHL staff. SPCs are a key component of DHL’s express delivery network in Indonesia and offers 4-hour order-to-delivery times.

Said Will Angove, President Director of Ford Motors Indonesia: “In our business, being able to provide the best level of after sales customer service is as important as having the best products. Everyday, thousands of our customers who use Ford vehicles rely on us to ensure that replacement parts are there for them no matter where they are in Indonesia. And when you have four extremely popular models like our Ranger, Lynx, Escape and Everest, the challenge of maintaining and delivering the thousands of spare parts needed becomes very complex.”

"The benefits of having DHL manage our entire warehousing, transportation and distribution operations were far too attractive to pass up. By outsourcing the supply chain component of our business to experts like DHL, our management resources can be freed up and deployed in our areas of core competency,