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Fraud Awareness and Prevention

As the leader in international shipping, the DHL brand is known around the world. DHL takes protecting our customers and their sensitive information seriously. We encourage you to be aware of potential fraudulent behavior by malicious parties using the DHL brand.

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.

Please do not open the attachment. This email and attachment does not originate from DHL.

There have been reported cases of phishing calls made from suspicious-looking numbers in the name of DHL.

If you receive such a call, DHL recommends taking the following action.
  • Do not provide further information especially if it is from an automated caller.
  • You may be prompted to press a key to indicate a certain option, such as to speak to a live person or to be taken off the call list. Do not take further action.
  • Discontinue the call immediately if it seems suspicious.
  • You can call our Customer Service hotline if you need further clarification.

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
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