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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (SGD)
Remote Area Delivery Higher of 36.00 SGD or 0.60 SGD/kg
Remote Area Pickup Higher of 36.00 SGD or 0.60 SGD/kg
Lithium Batteries Section I, II (PI965) 120.00 SGD
Oversize Piece 130.00 SGD
Non-Stackable Pallet 240.00 SGD
Address Correction 16.00 SGD
Data Entry 5.00 SGD
Elevated Risk 100.00 SGD
Restricted Destination 100.00 SGD
Valid from January 1, 2018

Should you have any questions on surcharges please contact usContact Us.