1. For redeclaration and refund processes, please submit your request by filling up the online refund request form below. Please provide relevant supporting documents in accordance to the type of redeclaration and refund.
2. If the shipper has made any changes to the shipment invoice, kindly submit a revised commercial invoice. Please provide an explanation document in shipper’s letterhead. The Proforma invoice is not valid for resubmission. For enquiries, please contact the GST Helpdesk at +65 6389-5722.
3. DHL GST helpdesk will review the request and will advise the next course of action via email within seven (7) working days.
4. A minimum of three (3) months will be required for the GST refund processing.
- A processing fee of $100 is applicable for re-declaration and refund request.
- Please provide your DHL account number for the processing fee billing.
- For enquiries, please contact GST helpdesk at +65 6389-5722.