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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Frank-Uwe Ungerer (Managing Director, Singapore) and Nizam Md Agil (Customer Service Director, Singapore) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Frank and Nizam would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Frank or Nizam and let them know what you think. Please include your telephone number if you would like us to call you back!

Frank-Uwe Ungerer
Managing Director, Singapore

“At DHL, we believe in building an Insanely Customer-Centric Culture. Every feedback from a customer is an opportunity to better ourselves.”

Contact Frank

Nizam Md Agil
Customer Service Director, Singapore

“Customers are the key driver of our business. Sharing an intricate relationship, feedback provided by our customers will help us improve ourselves and continue to provide a high level of service.”

Contact Nizam
Frank and Nizam will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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